USSDbet by AlgoStack Africa

Evaluate the platform from the operating team's side

A product demonstration should show more than the customer's screens. Your team also needs to find out what happened when a customer reports a problem and decide what to do next.

Use the questions below to plan that part of the demonstration. The answers need to match your proposed setup; they are not a promise that every version includes the same reports or controls.

Can we trace the customer's problem?

Choose a realistic support question: a payment was initiated but the expected balance is not visible, or a customer is unsure whether a bet was accepted. Establish which records exist, how they relate and which member of the team can investigate them.

The team should not have to infer a financial outcome from the last screen the customer saw.

Can we distinguish completed work from unresolved work?

Ask how payment and betting outcomes are represented, which items require attention and what evidence closes an issue. A large activity total is not a substitute for knowing the value and age of unresolved items.

Can we understand the channel record?

Web and USSD can play different roles in a customer journey. Agree the definitions used for starts, completions, accepted bets and funded activity before drawing conclusions about channel performance.

Where a customer uses more than one channel, establish what can be attributed reliably and what cannot. Do not label every USSD customer newly acquired without supporting evidence.

Can we control change without losing accountability?

Discuss the permissions and records needed for the changes in your deployment. An operating team should know who can change a setting, who approves it and how the outcome is reviewed.

Market-specific legal and product requirements need confirmation by the responsible operator and advisers. A configuration option alone does not establish compliance.

Who helps us act on what we find?

AlgoStack Africa offers a separately defined operating partnership alongside the platform engagement. Its role, duration and availability are agreed with your team. Product support and operating involvement should be distinguishable in the proposal, even where both are part of the package.

Bring one operating scenario to the demonstration

Choose a problem your team needs to handle, such as an unresolved deposit or a customer asking whether a bet was accepted. We can use it to discuss the records, access and actions needed in your setup. A made-up example is enough; do not send a real customer's details.

Request an operations-focused demo

If you need people to help with the work rather than a product demonstration, discuss AlgoStack's operating support.